Shipping policy
Last updated: July 2026
Overview
Thank you for shopping with ELUVI. This Shipping Policy explains how we process and deliver orders placed through our online store.
Shipping areas
ELUVI currently only delivers within Germany. We currently do not offer international shipping.
Shipping costs
We offer free shipping for all orders within Germany. No additional shipping costs will be charged at checkout.
Order processing time
After an order is placed, it goes through a preparation phase before shipping.
Orders are typically processed within 1 to 3 business days. During this time we check the order, prepare the items and organize shipping.
The processing phase may take 2 to 4 business days depending on order volume and operational requirements.
Delivery time
Once the order has been processed and shipped, the estimated total delivery time within Germany is 3 to 7 working days.
Please note that delivery times are estimates and may vary due to external factors such as shipping carrier delays, holidays, weather conditions or other circumstances beyond our control.
Tracking
Once your order has shipped, you may receive a confirmation email with shipping information or a tracking number if available.
Incorrect shipping information
Customers are responsible for providing accurate shipping information during checkout. Providing incorrect or incomplete information may result in delays or problems with delivery.
ELUVI is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or delayed shipments
If your order has not arrived within the expected delivery time frame, please contact our support team. We will investigate the issue with the shipping provider and help you resolve the matter.
Damaged packages
If your order arrives damaged, please contact us as soon as possible and include photos of the damaged package or product so that we can assist you with a replacement or refund if necessary.
Contact information
If you have any questions about shipping or your order, please contact us using the information below.
ELUVI LIMITED
28 Beverley Gardens
Wembley, England, HA9 9QZ
Germany
Email: support@eluvi.shop
Website: eluvi.shop