Overview

Thank you for shopping with ELUVI. This Shipping Policy explains how we process and deliver orders placed through our online shop.

Delivery Areas

ELUVI currently delivers only within the United Kingdom. We do not currently offer international shipping.

Shipping Costs

We offer free shipping on all orders within the United Kingdom. No additional shipping costs are charged at checkout.

Order Processing Time

Once an order is placed, it goes through a preparation stage before being shipped.

Orders are typically processed within 1 to 3 business days. During this time, we review the order, prepare the items, and arrange shipping.

Depending on order volume and operational requirements, processing may take 2 to 4 business days.

Delivery Time

Once an order has been processed and shipped, the estimated total delivery time within the United Kingdom is 3 to 7 business days.

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, public holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you may receive a confirmation email with shipping details or a tracking number, where available.

Incorrect Shipping Information

Customers are responsible for providing correct shipping information at checkout. Incorrect or incomplete details may lead to delivery delays or issues.

ELUVI is not responsible for orders delivered to an address incorrectly provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery window, please contact our support team. We will investigate the issue with the carrier and help you resolve the matter.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include photos of the damaged package or product so we can assist with a replacement or refund, where applicable.

Contact Information

If you have any questions about shipping or your order, please get in touch using the details below.